Privacy Policy
Last updated: 19 October 2026
At MOMNTM, we take good care of your personal data. This policy explains what data we collect, why we collect it, how long we keep it and what rights you have. We follow the General Data Protection Regulation (GDPR).
1. Who are we?
The controller responsible for processing your data is:
- MOMNTM BV
- Hendrik van Veldekesingel 150 bus 24, 3500 Hasselt, Belgium
- Company and VAT number: BE 1039.915.917
- Email: hello@momntm.me
If you have any questions about privacy, email us at hello@momntm.me with the subject line "Privacy".
2. Who does this policy apply to?
This policy applies to everyone whose data we process through momntm.me: website visitors, customers of our webshop, members (with a Member Account or a MemberPro Account), people who sign up to learn more about MOMNTM, and anyone who contacts us.
3. What data do we process, why, and on what legal basis?
| When | What data | What for | Legal basis |
|---|---|---|---|
| You place an order | Name, shipping address, billing address, email, phone, products ordered, payment status | Delivering and invoicing your order, customer service, returns | Performance of a contract; legal obligation (accounting) |
| You create an account or log in | Name, email, password (stored encrypted), order history, wishlist | Managing your account | Performance of a contract |
| You sign up as a member | Title, name, email, phone, date of birth, address, country, language, company name and VAT number (if applicable), member number of your MOMNTM Partner | Managing your membership and account, placing you in the structure under your MOMNTM Partner | Performance of a contract. Date of birth: to verify that you are at least 18 years old |
| You have a MemberPro Account and earn commissions | Orders and sales within your network, bonuses and rank achieved, bank account number, VAT status | Calculating and paying out commissions, meeting tax obligations | Performance of a contract; legal obligation |
| You use MOMNTM Studio (MemberPro) | Training courses taken, progress, use of tools and content | Providing training and support | Performance of a contract |
| You fill in the contact form | Name, email, phone (optional), member number (optional), subject and question | Answering your question | Legitimate interest (helping you); for questions about an order: performance of a contract |
| You sign up for information or the newsletter | Email address, and whether you open our emails or click on links | Keeping you informed about our products, our story and the Member System | Consent. You can unsubscribe at any time using the link at the bottom of every email |
| You accept push notifications | A technical subscription ID for your browser or device, and your language | Sending you notifications about news and promotions | Consent through your browser's prompt. You can withdraw it at any time in your browser settings |
| You consented to analytics cookies | Pages visited, clicks and time on the site, device and browser details, approximate location (country or city), linked to an online identifier in the _ga and _ga_* cookies | Measuring how visitors use our website with Google Analytics, so we can improve it | Consent through the cookie banner. Google Analytics only loads after you have accepted. You can change your choice at any time (see our cookie policy) |
| You consented to personalized ads | Email address and phone number, encrypted (hashed) before they are shared | Recognizing you on Meta, Google and TikTok to show you relevant ads or, on the contrary, to exclude you (e.g. if you are already a customer), and building similar audiences | Consent. You can withdraw it at any time via hello@momntm.me or in your account |
| You visit the website | IP address, browser, device, pages visited, cookies | Running and securing the website, remembering your preferences, analyzing visits and, with your consent, measuring and showing ads via Meta (Facebook, Instagram), Google Ads and TikTok | Legitimate interest; consent for non-essential cookies (see our cookie policy) |
We do not ask for health data. Please do not share medical information through the contact form either: for questions about your health or about taking supplements alongside medication, it is best to consult your doctor or pharmacist.
4. Data within the member network
When you sign up, you are placed in the structure under a member: your MOMNTM Partner. To be able to guide you, your MOMNTM Partner can see your last name, first name, address, email address and phone number.
Members may only use this data to guide the members below them within MOMNTM. They may not sell it, pass it on or use it for any other purpose. These rules are set out in the membership terms (chapter 9 Privacy and data, and the Code of Conduct).
5. Who do we share your data with?
We never sell your data. We only share it with parties we need in order to provide our services:
- Odoo SA (Belgium): software and hosting for our website, webshop and customer management
- Mailgun (Sinch): technical delivery of our emails and newsletters, from their European data centers
- Google (Firebase Cloud Messaging): delivering push notifications to your device, if you accept them
- Google Ireland (Google Analytics): measuring website visits, as a processor on our behalf and only with your consent
- Buckaroo (Utrecht, the Netherlands): payment processing. Your card or bank details never reach us.
- Titan Fulfilment (Weert, the Netherlands): storing, packing and shipping your order and handling returns. For delivery, they pass your name and address on to the carrier, such as PostNL, DHL or DPD.
- liberoo Brasschaat (Belgium): accounting and tax returns
- KBC Bank (Belgium): paying out commissions to members
- Meta Platforms Ireland (Facebook, Instagram), Google Ireland (Google Ads) and TikTok Technology Limited (Ireland): measuring and showing ads, and building audiences based on encrypted customer lists, always only with your consent
- Your MOMNTM Partner, as described in section 4
- Government authorities, only when we are required to by law
We sign a data processing agreement with every party that processes data on our behalf.
6. Does your data leave Europe?
We keep your data within the European Economic Area (EEA) as much as possible. MOMNTM is also active in countries outside the EEA, such as Switzerland, the United Kingdom and several Balkan countries. If you or your MOMNTM Partner live there, data may be transferred to that country. We only do this to countries that offer an equivalent level of protection or with appropriate safeguards, such as the European Commission's standard contractual clauses. Meta, Google and TikTok may also process data in the United States or other countries outside the EEA, under the same kind of safeguards.
7. How long do we keep your data?
| Data | Retention period |
|---|---|
| Invoices and accounting records | 7 years, as required by law |
| Customer account | As long as your account is active, and then 2 years after your last activity |
| Member data and commissions | As long as you are a member, and then 5 years |
| Contact requests | 1 year after your request has been handled |
| Newsletter | Until you unsubscribe |
| Push notifications | Until you withdraw your consent in your browser |
| Google Analytics data | 2 months in Google Analytics, after which Google deletes them automatically |
| Customer lists for advertising | Until you withdraw your consent. We remove you from the list at the next update, within 1 month at the latest |
| Cookies | See our cookie policy |
When that period ends, we delete or anonymize your data.
8. Your rights
You have the right to:
- access your data and receive a copy of it
- have inaccurate data corrected
- have your data deleted, unless we are legally required to keep it
- have the processing restricted
- receive your data in a commonly used format or have it transferred
- object to processing based on our legitimate interest, and always to direct marketing
- withdraw your consent at any time
You can update a lot of your data yourself in your account. For anything else, email hello@momntm.me. We will reply within one month. To prevent misuse, we may ask you to confirm your identity.
9. Security
We protect your data with a secure connection (https), encrypted passwords and restricted access: only people who need your data for their work can see it.
10. Minors
Our webshop and the Member System are intended for people aged 18 or older. We do not knowingly collect data from anyone younger.
11. Filing a complaint
Not happy with how we handle your data? Please contact us first, and we will work out a solution together. You can also file a complaint with the Data Protection Authority (DPA) at any time: Rue de la Presse 35, 1000 Brussels, contact@apd-gba.be, www.dataprotectionauthority.be.
12. Changes
We may update this policy, for example when we offer new services. The date at the top shows when it was last changed. If we make important changes, we will let you know.