Who is MOMNTM?

MOMNTM is a company that sells beauty products and dietary supplements through a direct sales and affiliate network. Customers can purchase products, whilst those interested can join as members to promote products and earn commissions.

How does the MLM partner program work?

Members can earn income by promoting products, selling them to customers and building a community of active members.

Do I need to take out a membership?

No. You can buy our products through MOMNTM members. However, membership is free and comes with no obligations, allowing you to enjoy member benefits.

Can I become a customer without joining the partner program?

Yes. You can order products as a standard member without taking part in the partner program.

In which countries do you operate?

MOMNTM operates in various countries. Please check the official online shop or contact support for an up-to-date list of available markets.

What products do you offer?

MOMNTM offers a range of cosmetic products and dietary supplements within the categories listed on the official website. Check out our different routines to make your morning rush easier.

How do I use the products?

You can watch various videos showing how to use our products in our Studio. Always follow the instructions for use on the packaging and the product specifications on the website.

Have the products been tested or certified?

Yes, products are developed and manufactured in accordance with the applicable quality and safety standards. 

Are the products cruelty-free?

Yes. All MOMNTM products are cruelty-free and are not tested on animals.

Where can I find the ingredients and product specifications?

All product information, ingredient lists and specifications are available in the online shop.

What if I’m not satisfied with a product?

Please contact customer services. Any returns or refunds are subject to the applicable returns policy.

How do I place an order?

To place an order, go to our online shop and add all the products you want to your basket. Then go to your basket and log in to your account. Don’t have an account yet? You can create one here and then complete your order. 

What are the delivery charges?

Delivery charges are calculated at checkout and depend on the destination and order value.

Overzicht

How long does delivery take?

Delivery times may vary by country, but we do our very best to deliver orders as quickly as possible. We aim for a maximum delivery time of 5 working days, but parcels usually arrive sooner.

What payment methods do you accept?

We use the most commonly used payment methods in each country. In the Netherlands, we use iDeal, and in Belgium, we use MisterCash.

 Overview

What if there is a problem with my parcel?

Go to your order in your account. There, you can report any issues with the parcel or delivery. If possible, please attach photos of the problem. Our customer service team will then look into it.

Where can I find my orders and invoices?

Go to your account and open the ‘Your orders’ or ‘Your invoices’ section. There you’ll find an overview of all your orders with the corresponding invoices.

How can I track my order?

As soon as your order has been dispatched, you’ll receive a tracking number by email. If you’ve sent an order to your customer, please enter your customer’s email address in the order details so that your customer receives the tracking email and can track the order. You can track the order via your order overview. You’ll always find the tracking number there too.

What is your returns policy?

Unused products can be returned within the statutory 14-day returns period in accordance with the applicable terms and conditions. The products must not have been opened and, for hygiene reasons, the seal must not have been broken. Before returning any products or an order, please always contact us first via our contact form or via hello@momntm.me.

How do I request a refund?

Please contact customer services and provide your order number and the reason for the return.

Who pays the return costs?

The return costs are borne by the customer or member. If a product was delivered damaged or if there has been an incorrect delivery, MOMNTM will cover the return costs. In that case, please contact our customer service and, if possible, include photos of the problem so that we can help you as quickly as possible.

How long does a refund take?

Once the return has been approved and processed, the refund is usually processed within a few working days.

How do I become a member? 

Join Us via the website or through an existing member and complete the sign-up process. LINK

What are the benefits of a MemberPro account? 

A MemberPro account offers additional benefits such as commission payments, exclusive training courses, promotions and business tools. If you want to get the most out of your community, a MemberPro account is recommended.

How much does it cost to join?

Would you like to be part of the MOMNTM community? You can register completely free of charge via our website.

Are there any monthly obligations?

There are no monthly obligations or mandatory minimum purchases. Your registration is free and without obligation. You can register to buy your favourite products from time to time, to promote them, or to build a community. You’re free to choose what you do with your account.

How do I earn commissions?

Commissions are earned in accordance with the official compensation plan (LINK) based on your community and product sales.

When are commissions paid out?

Commission points are earned monthly and then converted into commission. Commission is always paid out on the 16th of the month, or the next working day if the 16th falls on a weekend or public holiday. You can request payment of your commission via your account up to and including the 15th of the month.

Where can I view my earning?

You can view your commissions, bonuses and payment history via the member dashboard.

Can I have more than one account? 

No, you can only have one account.

Is training available for new members?

Yes, activate your MemberPro account to gain access to onboarding materials, the MOMNTM Studio and supporting documentation.

How do I get marketing materials?

Available marketing materials can be found in the MOMNTM Studio.

Where can I find webinars or events?

All upcoming webinars, training sessions and events are announced on the dashboard and via our newsletter.

How can I contact the support team?

Via the contact form or the email address hello@momntm.me

What are the rules of conduct for partners?

Members must adhere to the code of conduct, ethical guidelines and applicable laws and regulations.

Can I sell products via social media?

Yes, provided that all communication complies with MOMNTM’s marketing and compliance guidelines.

Are there any income guarantees?

No. Results vary from person to person, and earnings depend on individual effort and performance.